I have a sweet tooth that I take very seriously sometimes. When I was growing up, my friends and I would run to the town bakery after school because Mama Pina would give us shapeless cookies and cake instead of throwing them out. She only did this when she was in a good mood. My friends and I have grown up knowing the bakery. Unfortunately, mama Pina passed on a few years back from cancer and her daughter took over. She is even more kind than her mother and receives love and respect just like her mother did. It was around half past eight in the morning when Mama Pina’s daughter called the HVAC business to schedule an appointment. The heat pump was making weird noises and the air quality had decreased. This was affecting the comfort of her customers. The current unit was aged so we had a new air conditioner installed. Mama Pina’s daughter opted for the mini-split air conditioner because of its high capability of conserving energy. I gathered my team of five cooling specialists and headed to the bakery. First thing was to have the cooling experts run a quality air conditioner tune-up on the other unit while we installed the new AC. After cleaning the HVAC ducts and fixing the duct sealing, the bakery owner announced that she was noticing the indoor air quality rise. Mama Pina’s daughter asked for a recommendation to solve the issue of uneven temperatures in the different sections of the bakery. The new contractor took up the task of explaining the entire zone controlling process. After she was done listening, she curiously asked if she would need multiple temperature controls and opted for a programmable thermostat after she was corrected.