My assistant got the message wrong

When I started my own business, I did everything on my own.

  • I took all of the phone calls, scheduled appointments, worked on the website, and handled all of the repairs and installations.

It was a lot of work, but I didn’t have a lot of money to pay someone else to help. Eventually I settled into a routine and it became almost impossible for me to schedule appointments and take phone calls. I decided to hire an assistant to help out with appointments and phone scheduling. I hired someone from the staffing agency and she did not work out very well. My assistant got the message wrong when one of my commercial customers called to schedule a service appointment. The commercial HVAC customer thought that I was going to be there to fix the furnace and I never got the message. The commercial HVAC customer called me and complained about the service. I was completely dumbfounded and caught off guard. I tried to apologize to the customer, but they decided to take their service to a different HVAC business. The owner of the company told me that he needed someone that had more than one employee in order to get the work done. I was very upset that the assistant did not get me the message and I told the staffing agency that I no longer wanted to have that person working for me. I decided to hire someone on my own and so far everything has been working out okay. The assistant seems to be very good at handling more than one thing at a time.


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