Harvey had worked for the company for close to thirty years.
He was a veteran when it came to all things cooling and a/c. He even managed to help manufacture several modern a/c units. Mr. Harvey had become legitimately successful and had trained so several cooling specialists. Just when he was a modern business, Mr. Harvey, would upsell the modern temperature control both of us had in the market back then. Through this, he was able to interact with the client and build a good rapport with them. He continued honing his skills and more than five months after he joined, he was promoted to a cooling specialist. With this modern role, he would go to offsite jobs including installing Heating and A/C device such as the heat pump. He would also provide cooling system tune-ups on residential and commercial systems. Mr. Harvey was liked by several and respected by all. He would develop training manuals for the recruits. He created an FAQ section on the Heating and A/C company website about zone controlling and it helped a lot of property owners solve the issue of uneven un-even temperatures. Mr. Harvey was now retiring after over 30 years of service. I had discreetly asked him what he wanted most to which he replied that he wanted a mini-split cooling system to increase air quality and conserve energy. I communicated the information to the branch manager. All of us presented Mr. Harvey with a modern unit and control unit. All the cooling specialists he taught were in tears. Harvey made them promise to always keep their Heating and A/C ducts clean and duct sealing. Harvey was super enthusiastic and grateful for the affectionate retirement celebration and gifts.