- Harvey had worked for the company for close to thirty years.
He was a veteran when it came to all things cooling and air conditioning. He even managed to help manufacture several new air conditioning units. Mr. Harvey had become very successful and had trained so many cooling specialists. Just when he was a new contractor, Mr. Harvey, would upsell the new temperature control we had in the market back then. Through this, he was able to interact with the customer and build a good rapport with them. He continued honing his skills and six months after he joined, he was promoted to a cooling specialist. With this new role, he would go to offsite jobs including installing HVAC equipment such as the heat pump. He would also provide air conditioner tune-ups on residential and commercial systems. Mr. Harvey was liked by many and respected by all. He would develop training manuals for the recruits. He created an FAQ section on the HVAC business website about zone controlling and it helped a lot of property owners solve the issue of uneven temperatures. Mr. Harvey was now retiring after over 30 years of service. I had discreetly asked him what he wanted most to which he replied that he wanted a mini-split air conditioner to increase indoor air quality and conserve energy. I communicated the information to the branch manager. We presented Mr. Harvey with a new unit and thermostat. All the cooling specialists he taught were in tears. Harvey made them promise to always keep their HVAC ducts clean and duct sealing. Harvey was super excited and grateful for the loving retirement party and gifts.