They only had to purchase the air conditioning filters for replacement
After caring for their loving mum for three years, she lost her fight with stomach cancer. It was such a hard time for the family. On their way to bury the mum, they got into a road accident and were hurt, but fortunately, no one lost their life. I was seated in their kitchen while the dad told me how difficult the last five years of his life had been. I met him for the first time as I answered his request to do a complete air conditioner tune-up on his unit. We established that the heat pump was out of order and they needed to purchase a new one. The dad’s face fell when we told him our diagnosis, hence why he told me his story. I went back to the air conditioning business, spoke to my partners, and decided we would call the provider of the cooling product, order a new air conditioning system and do a free air conditioning installation for this family. Some of the a/c reps at the office offered to help remove the old unit and fit the new one to speed up the process. Though these air conditioning experts know more about air conditioning, they stopped everything from coming to this family’s aid. We ensured the family had the latest cooling technology in their new cooling equipment for utmost indoor comfort, as this is the least we could do. We also agreed to handle their first few air conditioning repairs. They only had to purchase the air conditioning filters for replacement. It was a good day to be a cooling specialist.
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