When I looked at the bottom line, I laughed
When I had the new HVAC system installed in our new home, we also chose a Smart Thermostat to go with it. There was an app that went with the thermostat that gave us the ability to check the temperature in the house when we weren’t at home. We could set the thermostats in individual rooms, and see if there were any malfunctions in the HVAC system. The best part was that if we were on vacation, they programmed the HVAC company’s phone number into the thermostat. Any problems that arise would alert the HVAC company and they could make the repairs before anything happened. I was glad we had this precaution installed in our thermostat when we went on vacation last winter. We went to the mountains for a week-long ski trip. While there, we got a text from the HVAC company that there was a problem with the furnace and the HVAC company had already taken care of the situation. The bill would be mailed to us and we could pay it at our convenience. I couldn’t believe it when I got the bill for the repairs. I thought we still had a warranty on our furnace, and I didn’t expect all these charges. When I looked at the bottom line, I laughed. It showed the cost if I hadn’t had an extended warranty and then an N/C after it. I called the HVAC company and told them I got the bill and thanked them for their quick service. Along with the warranty, I had a service agreement that gave me priority and they did not put me in the queue with people who were just requiring service.