I have dealt with many heating suppliers in our life, and they have almost the same strategies.
I have also met some talented Heating and A/C professionals that went above and beyond to give quality service.
When I was living with our friend, Keisha, the whole home gas furnace, at one point, just stopped working. According to Keisha, who knew more about heating, I had not observed any signs or symptoms of an issue with the heat pump. The plan shut down when we hosted some of our friends for brunch, and our worst fear was being told to purchase new heating equipment. It was an embarrassing experience. We called the heating dealer and booked an appointment for a heating dealer to do furnace repair. One of us had to be in the house while the experts from the heating industry were working on the heat pump upgrade. I opted to work remotely that day as I checked on the heating dealer’s progress. The techs were unquestionably efficient, and they explained the steps to me. They showed me the components of the ductless Heating and A/C that needed to be updated. The entire repair process took more time than they had anticipated, finally, we had help with indoor comfort. One of them recommended that we get a smart thermostat that would help us save energy and make our unit more efficient. After the servicemen were done with the work, they cleaned their workspace and tidied it up. They later shared some essential and big homeowner solutions directions. Even with the several companies I worked with, this was the first that provided terrific and after-sale services. I have consistently stuck with this dealer and hired them to work on our unit.