I had an emergency with my home furnace just as the winter season set in.
I decided to call the heating dealership that had installed the apartment’s heater/heater because I was confident with their services, but you can imagine my frustration when my calls went unanswered for over an hour.
Before I sound like a really lousy client, I understood that it’s the season for emergencies across town, especially with people rushing to have last-minute heater maintenance. But at least a big heating company should have hired temps and someone to handle the PC and respond to patron calls. In anger, I looked for another heating dealer. They picked up my call on the first ring! They asked about my problem with my heat pump, which I explained. After the call, I only had to wait one hour for the heating, ventilation, and A/C repairman to arrive. I let him in and led him to the heater. She checked the heater and found that I had updated the filter improperly, hence the genesis of my concerns with the system. Thankfully, my heat and AC product needed boiler maintenance and the right filter. I could not imagine buying a modern unit in the new economy. The company taught me more about heaters and heating, ventilation, and A/C maintenance so as to avoid such errors in the future. I left a great review for them so that modern patrons would seek their services if they wanted help with indoor comfort, including a hybrid furnace which was modern to me. It also had me thinking about installing a hydronic furnace.