I had an emergency with my house boiler just as winter time set in. I decided to call the heating dealership that had installed the apartment’s furnace/heater because I was totally confident with their services, but you can imagine my frustration when my calls went unanswered for over an hour. Before I sound like a lousy client, I understood that it’s the season for emergencies across town, especially with people rushing to have last-minute boiler maintenance. But at least a real massive heating corporation should have hired temps and someone to handle the phone and respond to client calls. In anger, I looked for another heating dealer. They picked up my call on the first ring! They asked about my problem with my heat pump, which I explained. After the call, I only had to wait one hour for the heating, ventilation, and A/C repairman to arrive. I let her in and led her to the furnace. She checked the boiler and found that I had substituted the filter improperly, hence the genesis of my complications with the system. Thankfully, my heat and A/C product needed a boiler repair and the right filter. I could not imagine buying a current component in the new economy. The specialist taught me more about boilers and heating, ventilation, and A/C maintenance so as to avoid such errors in the future. I left a nice review for them so that current customers would seek their services if they wanted help with indoor comfort, including a hybrid boiler which was current to me. It also had me thinking about actually installing a hydronic boiler.